Join our team
Hello and welcome to the Zūm Rails Careers Page! Join our incredible team and help shape the future of the Fintech space. If you are interested in becoming a Zūmer then click on one of our job postings and let’s get acquainted!
Open Positions
Are you tired of the way in which payments are managed in Canada? If you answered yes, then we need you on our team! The legacy banking and payment system requires all kinds of manual intervention to collect and reconcile payment information, which is inefficient and costly. At Zūm, we are revolutionizing this process.
We have a group of super-smart colleagues who daily create an impact in the Fintech space, work autonomously, collaborate and expand their skill set all while working remotely. If this defines part of what you are hoping to accomplish professionally then read on as Zūm is the place for you.
We’re on the lookout for a talented Integrations Specialist to join our team and play a crucial role in ensuring smooth client integration, improving processes and maintaining strong client relationships.
Key Responsibilities:
- Lead kick-off calls, ensuring a clear understanding of client services requested.
- Introduce and guide clients through sandbox, API, portal, reports, and products.
- Distribute onboarding documentation based on client account setup post-kick-off.
- Assist and support customers and partners in the Integrations queue.
- Update CRM/Ticketing system with crucial details and action items.
- Identify and communicate upsell opportunities and product requests to Sales.
- Act as a support resource for documentation requests and API-related inquiries.
- Proactively track trends and recommend/implement documentation improvements.
- Collaborate on updating and maintaining Integration client records in the CRM.
- Escalate integration issues, driving solutions to avoid future challenges.
- Prepare and present weekly status reports to senior leadership.
- Provide Pre-Live/Post Live Support for API technical questions, feature demos, bug submissions, and feature requests.
- Respond to external inquiries from Partners or Customers promptly.
- Act as backup support for team members during absences.
Skills & Abilities:
- Strong communication skills (written and verbal).
- Ability to independently identify and resolve customer issues related to integration.
- Technical background or the ability to rapidly grasp technical concepts.
- Continuous growth mindset and proactive knowledge acquisition.
- Strong relationship management ability, fostering cross-collaboration.
- Previous experience as an Integrations Specialist is an asset.
- Working experience in the Fintech industry (nice to have).
Join us in revolutionizing integration processes! If you are passionate about technology, customer success, and collaboration, apply now to become an integral part of our innovative team.
Here at Zūm we focus on payments and innovating new ways in making traditional old financial service methods more efficient and customer centric. Zūm has a small rapidly growing team of less than 50 employees that is fully remote and is based in Canada and the United States. At Zūm, we are not only passionate about fintech, but we’re also passionate about the growth and development of our people. We know that our overall success is a combined effort, and we therefore strive to provide opportunities for our employees to learn, grow and succeed. We look forward to connecting further and answering any questions you may have.
Salary range for this role: $65,000 – $80,000 CAD per year based on experience. Zūm Rails is an equal opportunity employer. We welcome inquiries from all qualified applicants.
Click below to apply or send your CV to careers@zumrails.com
We have a group of super-smart colleagues who daily create an impact in the Fintech space, work autonomously, collaborate and expand their skill set all while working remotely. Due to our ongoing growth and success, we are excited to announce an additional Full Stack Developer role to our team. If this aligns with your professional goals, read on—Zūm Rails is the place for you!
We looking for a talented Full Stack Developer (C# .Net Core & Angular) to join our team and play a crucial role in designing, developing, and maintaining our software applications.
Major Responsibilities
- Collaborate with cross-functional teams to design and implement software solutions.
- Utilize C# .Net Core for high-performance back-end development.
- Develop user interfaces using Angular for seamless and intuitive experiences.
- Conduct thorough code reviews to maintain quality, reliability, and scalability.
- Document codebase and development processes for knowledge transfer within the team.
- Collaborate with developers, designers, and stakeholders to understand project requirements.
- Communicate effectively with team members to share insights and contribute to a positive team environment.
Skills & Abilities
- 3+ years of relevant experience in a similar position.
- Bachelor’s degree in computer science or equivalent training.
- Proven experience as a Full Stack Software Developer with expertise in:
- C#
- .Net Core
- Angular
- Strong problem-solving skills and attention to detail.
- Excellent communication and collaboration skills.
- Familiarity with agile scrum framework is a plus.
- Familiarity with OWASP top 10 Web Application Security Risks and secure development principles is a plus.
- Working experience in a PCI and/or SOC2 compliant environment is a plus.
- Working experience in the Fintech industry is a plus.
If you are looking to work with a team of super-smart colleagues making a daily impact in the Fintech space, expanding your skill set while working remotely in a supportive and innovative environment – we’d love to hear from you!
Hiring salary range for this role: $90,000 – $110,000 CAD per year based on experience. Zūm Rails is an equal opportunity employer welcoming all qualified applicants. Click below to apply or send your CV to careers@zumrails.com
**Must be legally authorized to work in Canada.
**No agencies please.
We have a group of super-smart colleagues who daily create an impact in the Fintech space, work autonomously, collaborate and expand their skill set all while working remotely. If this defines part of what you are hoping to accomplish professionally then read on as Zūm is the place for you.
As the Account Manager, you will be responsible for managing client relationships, ensuring customer satisfaction, and driving account growth by being the primary point of contact for clients, guiding them through onboarding, and resolving issues. Success in this position requires the ability to navigate customer service, sales, and technical expertise (especially) while liaising with clients and internal teams. This position will work inside an integration team, helping new clients go live.
Key Responsibilities:
- Client Relationship Management: Act as the primary point of contact for clients, managing their accounts and ensuring satisfaction during the integration process.
- Onboarding and Implementation: Assist new clients with the onboarding process by ensuring smooth product implementation and providing guidance and support to the client’s team on how to best use the company’s products.
- Problem Resolution: Handle client inquiries, troubleshoot issues, and coordinate with internal teams to resolve problems efficiently. Act as a liaison between the client and technical support teams, ensuring timely resolution of any challenges.
- Project Reporting and Analytics: Treat each new client integration as a project, constantly aligning expectations and timelines with stakeholders.
- Product Feedback and Development: Gather and relay client feedback to the product development team, helping to shape the evolution of the fintech offerings.
- Onboarding Calls: Organize and lead onboarding and follow-up calls with clients during the integration phase, being the communication bridge between the client and the internal team.
Qualifications:
- 2-5 years of experience in account management, customer success, or sales, preferably within the fintech, financial services, or technology sectors.
- Experience with B2B client management, particularly in a startup environment.
- Familiarity with financial products, digital payment systems, technical API integrations, or related technologies is highly valuable.
- Strong interpersonal and communication skills to build and maintain client relationships.
- Sales acumen with the ability to identify growth opportunities and drive account expansion.
- Problem-solving abilities and technical aptitude to address client issues effectively.
- Knowledge of financial regulations and compliance in the fintech industry.
If you are passionate about technology, customer success, and collaboration, apply now to become an integral part of our innovative team. Here at Zūm we focus on payments and innovating new ways in making traditional old financial service methods more efficient and customer centric.
Hiring salary range for this role: $70,000-$85,000 CAD base plus commission per year based on experience. Zūm Rails is an equal opportunity employer welcoming all qualified applicants. Click below to apply or send your CV to careers@zumrails.com
**Must be legally authorized to work in Canada or United States.
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