Careers

Are you tired of the way in which payments are managed in Canada? If you answered yes, then we need you on our team! The legacy banking and payment system requires all kinds of manual intervention to collect and reconcile payment information, which is inefficient and costly. At Zūm, we are revolutionizing this process.

We have a group of super-smart colleagues who daily create an impact in the Fintech space, work autonomously, collaborate and expand their skill set all while working remotely. If this defines part of what you are hoping to accomplish professionally then read on as Zūm is the place for you. 

We’re on the lookout for a talented Integrations Specialist to join our team and play a crucial role in ensuring smooth client integration, improving processes and maintaining strong client relationships. 

Key Responsibilities:

• Lead kick-off calls, ensuring a clear understanding of client services requested.
• Introduce and guide clients through sandbox, API, portal, reports, and products.
• Distribute onboarding documentation based on client account setup post-kick-off.
• Assist and support customers and partners in the Integrations queue.
• Update CRM/Ticketing system with crucial details and action items.
• Identify and communicate upsell opportunities and product requests to Sales.
• Act as a support resource for documentation requests and API-related inquiries.
• Proactively track trends and recommend/implement documentation improvements.
• Collaborate on updating and maintaining Integration client records in the CRM.
• Escalate integration issues, driving solutions to avoid future challenges.
• Prepare and present weekly status reports to senior leadership.
• Provide Pre-Live/Post Live Support for API technical questions, feature demos, bug submissions, and feature requests.
• Respond to external inquiries from Partners or Customers promptly.
• Act as backup support for team members during absences.

Skills & Abilities:

• Strong communication skills (written and verbal).
• Ability to independently identify and resolve customer issues related to integration.
• Technical background or the ability to rapidly grasp technical concepts.
• Continuous growth mindset and proactive knowledge acquisition.
• Strong relationship management ability, fostering cross-collaboration.
• Previous experience as an Integrations Specialist is an asset.
• Working experience in the Fintech industry (nice to have).

Join us in revolutionizing integration processes! If you are passionate about technology, customer success, and collaboration, apply now to become an integral part of our innovative team. 

Here at Zūm we focus on payments and innovating new ways in making traditional old financial service methods more efficient and customer centric. Zūm has a small rapidly growing team of less than 50 employees that is fully remote and is based in Canada and the United States. At Zūm, we are not only passionate about fintech, but we’re also passionate about the growth and development of our people. We know that our overall success is a combined effort, and we therefore strive to provide opportunities for our employees to learn, grow and succeed. We look forward to connecting further and answering any questions you may have.

Salary range for this role: $65,000 – $80,000 CAD per year based on experience. Zūm Rails is an equal opportunity employer. We welcome inquiries from all qualified applicants.

Click below to apply or send your CV to careers@zumrails.com

Apply Now

We have a group of super-smart colleagues who daily create an impact in the Fintech space, work autonomously, collaborate and expand their skill set all while working remotely. Due to our ongoing growth and success, we are excited to announce an additional Full Stack Developer role to our team. If this aligns with your professional goals, read on—Zūm Rails is the place for you!

We looking for a talented Full Stack Developer (C# .Net Core & Angular) to join our team and play a crucial role in designing, developing, and maintaining our software applications.

Major Responsibilities

• Collaborate with cross-functional teams to design and implement software solutions.
• Utilize C# .Net Core for high-performance back-end development.
• Develop user interfaces using Angular for seamless and intuitive experiences.
• Conduct thorough code reviews to maintain quality, reliability, and scalability.
• Document codebase and development processes for knowledge transfer within the team.
• Collaborate with developers, designers, and stakeholders to understand project requirements.
• Communicate effectively with team members to share insights and contribute to a positive team environment.

Skills & Abilities

• 3+ years of relevant experience in a similar position.
• Bachelor’s degree in computer science or equivalent training.
• Proven experience as a Full Stack Software Developer with expertise in:
  • C#
  • .Net Core
  • Angular
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.
• Familiarity with agile scrum framework is a plus.
• Familiarity with OWASP top 10 Web Application Security Risks and secure development principles is a plus.
• Working experience in a PCI and/or SOC2 compliant environment is a plus.
• Working experience in the Fintech industry is a plus.

If you are looking to work with a team of super-smart colleagues making a daily impact in the Fintech space, expanding your skill set while working remotely in a supportive and innovative environment – we’d love to hear from you! 

Hiring salary range for this role: $90,000 – $110,000 CAD per year based on experience. Zūm Rails is an equal opportunity employer welcoming all qualified applicants.  Click below to apply or send your CV to careers@zumrails.com

**Must be legally authorized to work in Canada.

**No agencies please.

Apply Now

We have a group of super-smart colleagues who daily create an impact in the Fintech space, work autonomously, collaborate and expand their skill set all while working remotely. If this defines part of what you are hoping to accomplish professionally then read on as Zūm is the place for you. 

We are seeking to add a talented QA Analyst to our dynamic Engineering team. This position will work closely with developers to identify and resolve issues, ensuring our software products meet the highest standards of quality and performance. 

Responsibilities:

• Create and implement quality measurements to track product improvements 
• Execute comprehensive quality improvement testing and activities.
• Develop and uphold quality assurance standards and company processes.
• Recommend enhancements to improve product quality and performance.
• Provide actionable data to various internal support groups as needed.
• Build and maintain a coherent test plan for the product.
• Test new versions and releases to ensure quality standards are met.
• Report bugs and incidents to the development team and conduct re-tests upon fixes.
• Automate manual tests where possible, including via UI and API testing.
• Provide feedback to the Head of Engineering regarding task quality and performance.
• Perform additional duties as required.

Requirements:

• 3+ years of relevant experience in a QA Analyst role or similar position;
• Strong attention to detail with proven ability to identify errors in code.
• Experience in documenting areas for improvement and developing action plans.
• Commitment to continuous development and improvement.
• Excellent communication skills for conveying improvement points effectively.
• Strong collaboration skills to work seamlessly with teammates.
• Structured and meticulous approach to ensure continuous product improvement.

Hiring salary range for this role: $70,000 – $85,000 CAD per year based on experience. Zūm Rails is an equal opportunity employer and we welcome inquiries from all qualified applicants.  Send your CV to careers@zumrails.com

**Must be legally authorized to work in Canada.

**No agencies please.

Apply Now

We have a group of super-smart colleagues who daily create an impact in the Fintech space, work autonomously, collaborate and expand their skill set all while working remotely. If this defines part of what you are hoping to accomplish professionally then read on as Zūm is the place for you. 

As the Head of Finance, you will be responsible for overseeing all financial aspects of the company, ensuring the financial health and stability of the business as we scale. This includes financial planning, budgeting, forecasting, reporting, and risk management. You will work closely with the CEO and other senior executives to set financial goals, develop strategies, and provide insights that drive business decisions. This role requires a strategic thinker who can manage the financial complexities of a growing startup while also being hands-on with day-to-day financial operations.

Key Responsibilities:

• Financial Strategy: Develop and execute the company’s financial strategy, aligning it with overall business goals and growth plans.
• Budgeting & Forecasting: Lead the annual budgeting process and manage ongoing financial forecasting, ensuring accuracy and alignment with company objectives.
• Financial Reporting: Prepare monthly, quarterly, and annual financial reports for the executive team, board of directors, and investors.
• Cash Flow Management: Monitor and manage the company’s cash flow, ensuring sufficient liquidity to meet operational needs and support growth initiatives.
• Accounting: Owning the day-to-day accounting and financial reporting
• Compliance & Risk Management: Ensure compliance with all financial regulations and standards, manage financial audits, and implement effective risk management strategies.
• Team Leadership: Build and lead the finance team, fostering a culture of accountability, continuous improvement, and professional growth.

Qualifications:

• Proven experience as a Head of Finance, CFO, or senior finance leader in a startup or high-growth environment.
• Strong understanding of financial management, corporate finance, and accounting principles.
• Experience in fundraising, investor relations, and managing relationships with stakeholders.
• Proficiency in financial modeling, forecasting, and financial reporting.
• Excellent strategic thinking and problem-solving skills, with the ability to translate financial data into actionable business insights.
• Exceptional leadership and team management abilities.
• CPA, CFA, or MBA in Finance preferred.

If you are passionate about technology, customer success, and collaboration, apply now to become an integral part of our innovative team.  Here at Zūm we focus on payments and innovating new ways in making traditional old financial service methods more efficient and customer centric. 

Hiring salary range for this role: $150,000 – $200,000 CAD per year based on experience. Zūm Rails is an equal opportunity employer welcoming all qualified applicants.  Click below to apply or send your CV to careers@zumrails.com

**Must be legally authorized to work in Canada or United States.

**No agencies please.

Apply Now

We have a group of super-smart colleagues who daily create an impact in the Fintech space, work autonomously, collaborate and expand their skill set all while working remotely. If this defines part of what you are hoping to accomplish professionally then read on as Zūm is the place for you. 

As the Technical Support Analyst, you will work in a level 1 and level 2 support team. Success in this position requires the ability to understand Zūm Rails products up to a certain technical level so that good customer support can be provided.

Key Responsibilities:

• Ticket Management: Receive, prioritize, and manage incoming support tickets efficiently.
• Troubleshooting: Diagnose and resolve technical issues related to our product.
• Problem-Solving: Identify root causes of problems and implement effective solutions.
• Knowledge Base: Contribute to and maintain a comprehensive knowledge base for troubleshooting and support.
• Customer Service: Provide excellent customer service and build positive relationships with clients.
• Communication: Clearly communicate technical information to both technical and non-technical users, mostly in writing.
• Collaboration: Work closely with other teams (e.g., engineering, client success and sales) to ensure timely issue resolution.

Qualifications:

• 2-5 years of experience in account management, customer success, or sales, preferably within the fintech, financial services, or technology sectors.
• Experience with B2B client support, particularly in a startup environment.
• Excellent problem-solving and analytical abilities.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Experience with ticketing systems (e.g., Hubspot and Jira) is a plus.
• Experience with payment methods in Canada (EFT, Interac, Credit Card) or the US (ACH, Credit Card) is a plus.

If you are passionate about technology, customer success, and collaboration, apply now to become an integral part of our innovative team.  Here at Zūm we focus on payments and innovating new ways in making traditional old financial service methods more efficient and customer centric. 

Hiring salary range for this role: $55,000-$75,000 CAD per year based on experience. Zūm Rails is an equal opportunity employer welcoming all qualified applicants.  Click below to apply or send your CV to careers@zumrails.com

**Must be legally authorized to work in Canada.

**No agencies please.

Apply Now

We have a group of super-smart colleagues who daily create an impact in the Fintech space, work autonomously, collaborate and expand their skill set all while working remotely. If this defines part of what you are hoping to accomplish professionally then read on as Zūm is the place for you. 

As the Account Manager, you will be responsible for managing client relationships, ensuring customer satisfaction, and driving account growth by being the primary point of contact for clients, guiding them through onboarding, and resolving issues. Success in this position requires the ability to navigate customer service, sales, and technical expertise (especially) while liaising with clients and internal teams.  This position will work inside an integration team, helping new clients go live. 

Key Responsibilities:

• Client Relationship Management: Act as the primary point of contact for clients, managing their accounts and ensuring satisfaction during the integration process.
• Onboarding and Implementation: Assist new clients with the onboarding process by ensuring smooth product implementation and providing guidance and support to the client’s team on how to best use the company’s products.
• Problem Resolution: Handle client inquiries, troubleshoot issues, and coordinate with internal teams to resolve problems efficiently.  Act as a liaison between the client and technical support teams, ensuring timely resolution of any challenges.
• Project Reporting and Analytics: Treat each new client integration as a project, constantly aligning expectations and timelines with stakeholders. 
• Product Feedback and Development: Gather and relay client feedback to the product development team, helping to shape the evolution of the fintech offerings.
• Onboarding Calls: Organize and lead onboarding and follow-up calls with clients during the integration phase, being the communication bridge between the client and the internal team.

Qualifications:

• 2-5 years of experience in account management, customer success, or sales, preferably within the fintech, financial services, or technology sectors.
• Experience with B2B client management, particularly in a startup environment.
• Familiarity with financial products, digital payment systems, technical API integrations, or related technologies is highly valuable.
• Strong interpersonal and communication skills to build and maintain client relationships.
• Sales acumen with the ability to identify growth opportunities and drive account expansion.
• Problem-solving abilities and technical aptitude to address client issues effectively.
• Knowledge of financial regulations and compliance in the fintech industry.

If you are passionate about technology, customer success, and collaboration, apply now to become an integral part of our innovative team.  Here at Zūm we focus on payments and innovating new ways in making traditional old financial service methods more efficient and customer centric. 

Hiring salary range for this role: $70,000-$85,000 CAD base plus commission per year based on experience. Zūm Rails is an equal opportunity employer welcoming all qualified applicants.  Click below to apply or send your CV to careers@zumrails.com

**Must be legally authorized to work in Canada or United States.

Apply Now

We have a group of super-smart colleagues who daily create an impact in the Fintech space, work autonomously, collaborate and expand their skill set all while working remotely. If this defines part of what you are hoping to accomplish professionally then read on as Zūm is the place for you. 

As the Client Success Lead, you will be responsible for partnering with Sales, Product, Support, and other team members while driving product adoption, resolving client issues, and contributing to long-term client retention. Success in this position requires the ability to navigate customer service, sales, and technical expertise to understand our product, while liaising with clients and internal teams. 

Key Responsibilities:

• Client Relationship Management: After clients are on-boarded and live, you will act as their primary point of contact, managing their accounts and ensuring satisfaction.

• Proactive Engagement:  Regularly engage with clients to understand their evolving needs and challenges, offering solutions to enhance their experience and outcomes. Monitor client usage and performance metrics, identifying optimization opportunities and proactively reaching out before issues arise.

• Client Advocacy: Collaborate closely with internal teams to ensure that client goals are met and that any potential risks are addressed promptly. Act as the client’s voice within the company, ensuring that client feedback is heard by product, development, and support teams.

• Product Adoption and Utilization: Drive product adoption by educating clients on new features and best practices, ensuring they leverage the solution’s full potential. Create and distribute resources like newsletters, maybe webinars, whitepapers, and FAQs to assist clients in maximizing their use of the product.

• Issue Escalation and Resolution: Manage escalations from clients, coordinating with support and technical teams to resolve issues efficiently. Ensure that clients receive timely updates and resolutions for any challenges they face.

Qualifications:

• 2-5 years of experience in a customer success, account management, or client services role, ideally in a B2B environment with a proven track record of managing customer relationships, driving product adoption, and achieving retention goals.
• Experience working with digital platforms, APIs, or other fintech solutions and the ability to understand and explain complex technical concepts to non-technical stakeholders.
• Familiarity with CRM systems (e.g., Salesforce, HubSpot).

• Familiarity with financial products, digital payment systems, technical API integrations, or related technologies is highly valuable.

• Strong interpersonal and communication skills to build and maintain client relationships.
• Problem-solving abilities and technical aptitude to address client issues effectively.
• Ability to handle multiple client accounts simultaneously and prioritize tasks effectively.

If you are passionate about technology, customer success, and collaboration, apply now to become an integral part of our innovative team.  Here at Zūm we focus on payments and innovating new ways in making traditional old financial service methods more efficient and customer centric. 

Hiring salary range for this role: $70,000-$85,000 CAD base plus commission per year based on experience. Zūm Rails is an equal opportunity employer welcoming all qualified applicants.  Click below to apply or send your CV to careers@zumrails.com

**Must be legally authorized to work in Canada or United States.

Apply Now