Careers

Are you tired of the way in which payments are managed in Canada? If you answered yes, then we need you on our team! The legacy banking and payment system requires all kinds of manual intervention to collect and reconcile payment information, which is inefficient and costly. At Zūm, we are revolutionizing this process.

We have a group of super-smart colleagues who daily create an impact in the Fintech space, work autonomously, collaborate and expand their skill set all while working remotely. If this defines part of what you are hoping to accomplish professionally then read on as Zūm is the place for you. 

We’re on the lookout for a talented Integrations Specialist to join our team and play a crucial role in ensuring smooth client integration, improving processes and maintaining strong client relationships. 

Key Responsibilities:

• Lead kick-off calls, ensuring a clear understanding of client services requested.
• Introduce and guide clients through sandbox, API, portal, reports, and products.
• Distribute onboarding documentation based on client account setup post-kick-off.
• Assist and support customers and partners in the Integrations queue.
• Update CRM/Ticketing system with crucial details and action items.
• Identify and communicate upsell opportunities and product requests to Sales.
• Act as a support resource for documentation requests and API-related inquiries.
• Proactively track trends and recommend/implement documentation improvements.
• Collaborate on updating and maintaining Integration client records in the CRM.
• Escalate integration issues, driving solutions to avoid future challenges.
• Prepare and present weekly status reports to senior leadership.
• Provide Pre-Live/Post Live Support for API technical questions, feature demos, bug submissions, and feature requests.
• Respond to external inquiries from Partners or Customers promptly.
• Act as backup support for team members during absences.

Skills & Abilities:

• Strong communication skills (written and verbal).
• Ability to independently identify and resolve customer issues related to integration.
• Technical background or the ability to rapidly grasp technical concepts.
• Continuous growth mindset and proactive knowledge acquisition.
• Strong relationship management ability, fostering cross-collaboration.
• Previous experience as an Integrations Specialist is an asset.
• Working experience in the Fintech industry (nice to have).

Join us in revolutionizing integration processes! If you are passionate about technology, customer success, and collaboration, apply now to become an integral part of our innovative team. 

Here at Zūm we focus on payments and innovating new ways in making traditional old financial service methods more efficient and customer centric. Zūm has a small rapidly growing team of less than 50 employees that is fully remote and is based in Canada and the United States. At Zūm, we are not only passionate about fintech, but we’re also passionate about the growth and development of our people. We know that our overall success is a combined effort, and we therefore strive to provide opportunities for our employees to learn, grow and succeed. We look forward to connecting further and answering any questions you may have.

Salary range for this role: $65,000 – $80,000 CAD per year based on experience. Zūm Rails is an equal opportunity employer. We welcome inquiries from all qualified applicants.

Click below to apply or send your CV to careers@zumrails.com

Apply Now

Are you tired of the way in which payments are managed in Canada? The legacy banking and payment system requires all kinds of manual intervention to collect and reconcile payment information, which is inefficient and costly. If you answered yes and agree with the above statement- then we need you on our team!

Are you looking to provide an impact, work autonomously, collaborate with a small group of super-smart colleagues and expand your skill set all while working remotely? If this defines part of what you are hoping to accomplish professionally then read on as Zūm is the place for you.

Position Overview

We are seeking a detail-oriented and motivated Junior Accountant to join our finance team. This role involves supporting the department with day-to-day accounting operations, accounts payable and receivable.. The Junior Accountant will also help with financial reporting and ensuring compliance with company policies and regulations. The ideal candidate is detail-oriented, organized, thrives in a remote role and is eager to develop their accounting skills in a fast-paced environment. Reporting directly to the Head of Finance, this role is a good opportunity to grow a career in the finance/accounting field.

Key Responsibilities

• Record and reconcile daily transactions, including accounts payable and receivable
• Follow up with clients on accounts receivable
• Maintain consistent communication with clients to track progress, answer questions, and provide updates on pending issues such as outstanding payment.
• Assist in the preparation of financial statements and reports.
• Perform bank and credit card reconciliations.
• Treasury reconciliations
• Process invoices, payments, and expense reports accurately and on time.
• Support month-end, quarter-end and year-end closing procedures.
• Maintain and update accounting records and files.
• Assist with audits and the preparation of documentation for auditors.
• Ensure compliance with financial regulations and company policies.
• Perform other accounting-related tasks and special projects as assigned.

Qualifications and Skills

• Education: Bachelor’s degree in Accounting, Finance, or a related field (or working toward one).
• Experience: 2+ years of accounting or finance experience
• Technical Skills:
• Proficiency in Microsoft Excel , Google workspace and accounting software
• Basic understanding of accounting principles (ASPE) and US GAAP a plus.
• Soft Skills:
  • Strong organisational and multitasking abilities.
  • Excellent attention to detail and accuracy.
  • Effective written and verbal communication skills
  • Strong customer service orientation with the ability to engage and connect with clients.
  • Proven ability to effectively follow up on outstanding tasks or issues, ensuring resolutions are timely and satisfactory.
  • Ability to work independently, async and as part of a team.
  • Ability to perform under pressure
  • A team player with a positive attitude and a willingness to learn.

Preferred Qualifications

• Experience using ERP systems such as Quickbooks, Ramp.
• Working towards a professional designation (i.e. CPA)

Click below to apply or send your CV to careers@zumrails.com

Apply Now